Der Vortrag „Staying Focused in Challenging Communication Situations“ von Dan O'Connor ist Bestandteil des Kurses „Effective Communication in the Workplace (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
When emotions run high, what happens to our ability to think logically?
When will you be most likely to reference your personal compass?
Which of the following is a good example of the first part of a personal compass?
A good example of the second part of a personal compass would be the following:
Which is generally the most power format for communication?
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