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ITIL® 4 Foundation including Exam (EN)

ITIL® 4 Foundation including Exam (EN)

Von Dion Training

Target Audience
Anyone who wants to gain a basic understanding of the ITIL® 4 framework and service improvement.

Level
Fundamentals

The "ITIL® 4 Foundation" course provides the key concepts of the ITIL® 4 framework and offers a structured introduction to successful and holistic IT Service Management (ITSM). Through best practices, you will learn important processes, activities, and practices to ensure a valuable service for all.

Familiarize yourself with ITSM basics, key service components, and the big picture of the framework.
Understand ITSM concepts and how to create value co-creation products and service offerings.
Pay attention to the 4 dimensions of service management for holistic service design.
Learn how the Service Value System can facilitate value creation for an organization, customers, and stakeholders.
Be guided through the service value chain - from demand to realized value.
Learn how to master daily challenges using ITIL practices.

The course corresponds in content and structure to the requirements of AXELOS (the owner organization of ITIL) and prepares you for the official ITIL® 4 Foundation exam. The exam fees are included in the course fees. After the expiration of the withdrawal period (14 days), you will receive an individual exam voucher for the ITIL® Foundation exam. This entitles you to take the exam online with the Examination Institute PeopleCert.

The exam will be supervised online (web-proctored). Upon successful completion, you will receive the certificate by mail.

ITIL® is a registered trademark of AXELOS Limited, used under permission from AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission from AXELOS Limited. All rights reserved.

Course Details

Reinforce your understanding and knowledge through quiz questions.
In addition to the video content, you will receive practical accompanying materials.
This course has automatically generated subtitles. Your feedback helps us continuously improve our offerings.

*The course is excluded from discount promotions.

Inhalte

ITIL® 4 Foundation: Introduction (EN)

ITIL® 4 Foundation: Welcome	02:50
ITIL® 4 Foundation: Exam Fundamentals	06:08
ITIL® 4 Foundation: 4th Industrial Revolution	03:31
ITIL® 4 Foundation: Service Organizations	05:04

ITIL® 4 Foundation: Service Management (EN)

ITIL® 4 Foundation: Service Management Overview	02:34
ITIL® 4 Foundation: Value	04:06
ITIL® 4 Foundation: Organizations and People	11:46
ITIL® 4 Foundation: Services and Products	05:36
ITIL® 4 Foundation: Service Offerings	07:51
ITIL® 4 Foundation: Service Relationships	06:17
ITIL® 4 Foundation: Outcomes	10:21
ITIL® 4 Foundation: Costs	02:54
ITIL® 4 Foundation: Risks	05:59
ITIL® 4 Foundation: Utility and Warranty	04:46

ITIL® 4 Foundation: Four Dimensions of Service Management (EN)

ITIL® 4 Foundation: Four Dimensions of Service Management Overview	01:20
ITIL® 4 Foundation: People and Organizations	06:57
ITIL® 4 Foundation: Information and Technology	07:42
ITIL® 4 Foundation: Partners and Suppliers	09:45
ITIL® 4 Foundation: Value Streams and Processes	04:47
ITIL® 4 Foundation: PESTLE	03:11
ITIL® 4 Foundation: Applying the Four Dimensions	05:02

ITIL® 4 Foundation: Service Value System (EN)

ITIL® 4 Foundation: Service Value System Overview	02:38
ITIL® 4 Foundation: Opportunity, Demand, and Value	05:20
ITIL® 4 Foundation: Governance	02:04

ITIL® 4 Foundation: Guiding Principles (EN)

ITIL® 4 Foundation: Guiding Principles Overview	03:34
ITIL® 4 Foundation: Focus on Value	03:53
ITIL® 4 Foundation: Start Where You Are	08:09
ITIL® 4 Foundation: Progress Iteratively with Feedback	06:40
ITIL® 4 Foundation: Collaborate and Promote Visibility	05:28
ITIL® 4 Foundation: Think and Work Holistically	05:33
ITIL® 4 Foundation: Keep It Simple and Practical	03:32
ITIL® 4 Foundation: Optimize and Automate	05:56

ITIL® 4 Foundation: Service Value Chain (EN)

ITIL® 4 Foundation: Service Value Chain Overview	05:14
ITIL® 4 Foundation: Plan	04:18
ITIL® 4 Foundation: Improve	04:02
ITIL® 4 Foundation: Engage	08:27
ITIL® 4 Foundation: Design and Transition	05:12
ITIL® 4 Foundation: Obtain/Build	07:07
ITIL® 4 Foundation: Deliver and Support	05:10
ITIL® 4 Foundation: Value Stream	01:58

ITIL® 4 Foundation: Continual Improvement (EN)

ITIL® 4 Foundation: Continual Improvement Overview	02:20
ITIL® 4 Foundation: Continual Improvement Model	01:55
ITIL® 4 Foundation: What Is the Vision?	02:51
ITIL® 4 Foundation: Where Are We Now?	02:08
ITIL® 4 Foundation: Where Do We Want to Be?	03:13
ITIL® 4 Foundation: How Do We Get There?	01:29
ITIL® 4 Foundation: Take Action	01:13
ITIL® 4 Foundation: Did We Get There?	01:34
ITIL® 4 Foundation: How Do We Keep the Momentum Going?	02:14
ITIL® 4 Foundation: Continual Improvement and the Guiding Principles	03:54

ITIL® 4 Foundation: General Management Practices (EN)

ITIL® 4 Foundation: Categories of Practices	02:34
ITIL® 4 Foundation: Management Practices	01:16
ITIL® 4 Foundation: Continual Improvement	07:45
ITIL® 4 Foundation: Information Security Management	03:42
ITIL® 4 Foundation: Relationship Management	01:53
ITIL® 4 Foundation: Supplier Management	01:30
ITIL® 4 Foundation: Architecture Management	02:05
ITIL® 4 Foundation: Knowledge Management	02:10
ITIL® 4 Foundation: Measurement and Reporting	01:24
ITIL® 4 Foundation: Organizational Change Management	01:22
ITIL® 4 Foundation: Portfolio Management	02:02
ITIL® 4 Foundation: Project Management	02:03
ITIL® 4 Foundation: Risk Management	02:13
ITIL® 4 Foundation: Service Financial Management	01:14
ITIL® 4 Foundation: Strategy Management	01:53
ITIL® 4 Foundation: Workforce and Talent Management	01:39

ITIL® 4 Foundation: Service Management Practices (EN)

ITIL® 4 Foundation: Service Management Practices Overview	01:11
ITIL® 4 Foundation: Change Enablement	08:54
ITIL® 4 Foundation: Incident Management	08:02
ITIL® 4 Foundation: Problem Management	04:48
ITIL® 4 Foundation: Service Desk	07:52
ITIL® 4 Foundation: Service Level Management	05:47
ITIL® 4 Foundation: Service Request Management	07:19
ITIL® 4 Foundation: IT Asset Management	01:55
ITIL® 4 Foundation: Monitoring and Event Management	02:10
ITIL® 4 Foundation: Release Management	01:00
ITIL® 4 Foundation: Service Configuration Management	01:15
ITIL® 4 Foundation: Availability Management	01:05
ITIL® 4 Foundation: Business Analysis	00:57
ITIL® 4 Foundation: Capacity and Performance Management	02:14
ITIL® 4 Foundation: Service Catalog Management	01:34
ITIL® 4 Foundation: Service Continuity Management	01:27
ITIL® 4 Foundation: Service Design	01:34
ITIL® 4 Foundation: Service Validation and Testing	01:02

ITIL® 4 Foundation: Technical Management Practices (EN)

ITIL® 4 Foundation: Technical Management Practices Overview	00:40
ITIL® 4 Foundation: Deployment Management	00:55
ITIL® 4 Foundation: Infrastructure and Platform Management	00:57
ITIL® 4 Foundation: Software Development and Management	00:59

ITIL® 4 Foundation: Conclusion (EN)

ITIL® 4 Foundation: Putting It All Together	06:33
ITIL® 4 Foundation: Conclusion	01:50
ITIL® 4 Foundation: ITIL Certification Path	02:01
ITIL® 4 Foundation: Sample Exam 1	00:30
ITIL® 4 Foundation: Sample Exam 2	00:30
Quiz zum Kurs „ITIL® 4 Foundation: Conclusion (EN)“

Quiz zum Kurs „ITIL® 4 Foundation including Exam (EN)“

Details

Enthaltene Vorträge: 93
Laufzeit: 5:47 h
Enthaltene Quizfragen: 80
Enthaltene Lernmaterialien: 3

Dozenten des Kurses ITIL® 4 Foundation including Exam (EN)

Dion Training

Jason Dion (DionTraining.com) is a professor and instructor with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With decades of project management and networking experience, Jason Dion has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.

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