Mastering New Verbal Patterns by Dan O'Connor

About the Lecture

The lecture Mastering New Verbal Patterns by Dan O'Connor is from the course Effective Communication in the Workplace (EN). It contains the following chapters:

Mastering New Verbal Patterns
How the Brain Influences Our Communication
Choose Your Words Wisely: Meeting Somebody
How to Work with the Brain
Hemisphere Switching
Clarifying Questions
Label Planting
Tactical Communication in New Situations
The Broken Record
The Challenger

Included Quiz Questions

Which of the following is an example of a Power Phrase you learned about in this lesson?

I'm . . .
If I were . . .
I respectfully disagree.

Hemisphere switching helps you do which of the following?

Keep emotions under control and remember learned responses.
Connect the two hemispheres of the brain.
Make the personal emotional connection with the other person.

What is an example of a tactic I can use when someone asks me a hostile, passive-aggressive question?

a clarifying question
A blacklight question
Label Planting

If you want people to describe you as "helpful" more often, what's a strategy you could use to make that happen?

Label planting
Hemisphere synchronization
Spotlight questions
Duct-tape tactics

Which of the following is a good example of a challenge question?

What were you and John talking about in your meeting?
I bet I can beat you in a race; care to bet?
If you were to be chosen as the next supervisor, what changes might you implement?

How many seconds does it take for silence for a conversation to become uncomfortable for most people?