Staying Focused in Challenging Communication Situations
About the Lecture
The lecture Staying Focused in Challenging Communication Situations by Dan O'Connor is from the course Effective Communication in the Workplace (EN). It contains the following chapters:
- Staying Focused in Challenging Comm. Situations
- Your Personal Compass - Decide Who You Are!
- Your Personal Compass - Decide Why You're Here!
- Your Personal Compass - Decide What You Want!
- Putting It All Together
- Place Your Personal Compass
Included Quiz Questions
When emotions run high, what happens to our ability to think logically?
- It decreases.
- In increases.
- Nothing.
When will you be most likely to reference your personal compass?
- During an emotionally-charged or "high-risk" communication situation.
- After an emotionally-charged or "high-risk" communication situation.
- Before an emotionally-charged or "high-risk" communication situation.
Which of the following is a good example of the first part of a personal compass?
- I am patient.
- This too shall pass.
- I am in charge of this relationship.
- I'm here to learn.
A good example of the second part of a personal compass would be the following:
- I'm here to enjoy myself.
- I can choose to be right or I can choose to be kind.
- I am patient.
- I want financial independence.
Which is generally the most power format for communication?
- Visual
- Auditory
- Written
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Author of lecture Staying Focused in Challenging Communication Situations
Dan O'Connor
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