Attitude & Factors of Success by Simone Hoferer

About the Lecture

The lecture Attitude & Factors of Success by Simone Hoferer is from the course Risk Management (RM): Project Stage. It contains the following chapters:

Objective of this chapter
4 fields of competence
Intercultural awareness
Johari window
Attitudes beats tools
3 energies
Basic attitude
Approach to solving problems

Included Quiz Questions

What are the four fields of competence of a project manager?

Professional, social, personal and realisation competence
Professional, social, personal and revolution competence
Programming, social, personal and realisation competence
Professional, sociological, personal and realisation competence

What does the Iceberg model imply?

It implies that human action is to a great part not consciously determined.
In intercultural situations the not visible, the unconscious, parts may collide. Therefore, a crisis often occurs in blind spots.
Unconscious and conscious parts are equally big.
In intercultural situations the visible, the conscious, parts may collide. Therefore, a crisis often occurs in blind spots.
It implies that we should focus on the visible parts of an iceberg to avert collisions.

The iceberg model and the johari window illustrate the conscious and unconscious areas of a person. What happens in conflicts?

In conflicts mainly the conscious and known areas collide.
In conflicts only the vulnarable spots which are known collide.
In conflicts the whole personalities collide and it is important to point out the blind spots of the other person.
In conflicts mainly the unconscious and unknown areas collide.

You inner attitude is responsible for your behaviour and actions. You need to become aware of it and try to influence it in order for it to be supporting during conflicts. What are possible positive attitudes?

Your perception of reality not true, it is tinged with your previous experience. Therefore, you should assume that reality could be totally different.
Rid the turf. Be alert but flexible.
Go with the flow. Adjust your behaviour to that of others and follow the crowd.
Try to see only the positive effects of a crisis and block out the possible negative outcomes.

According to Steve Gilligan successful people are sharing the ability to have free access to three different energies and that they easily can switch between them. What are these three energies and what are their characteristics?

Hard energy (set fast and clear limits), soft energy (high level of empathy) and humor (when nobody else dares to)
Hard energy (get loud and consult lawyer), soft energy (high level of empathy) and humor (when nobody else dares to)
Hard energy (set fast and clear limits), soft energy (speak softly and agree to anything) and humor (when nobody else dares to)
Hard energy (set fast and clear limits), soft energy (high level of empathy) and humble (be obedient)

A certain basic attitude is necessary for successful soft skills. What are important parts of this attitude?

Train to consistent, persistent as well as reliable.
Be respectful, open and authentic. Try to think logically.
Establish patience, calmness, ease and composure. Trust your intuition.
Trust in yourself and your abilities but also do the same about others.
Be not too humorous because it might distract you and others at work.

What may be helpful approaches to solve problems?

Solve problems as long as they are small.
Behind each difficult behaviour lies a positive intention, which cannot be shown in a better manner.
If something does not work – try something else instead.
Ignore the problems as long as possible. They will dissolve in most cases by themself.
Solve problems when they are getting big.