Art of Listening
About the Lecture
The lecture Art of Listening by Dr. Juan Diaz-Prinz is from the course Negotiation Skills & Strategies (EN). It contains the following chapters:
- Art of Listening
- 4 Sides of a Message
- Improving Listening Skills
- Emotions and Negotiations
Included Quiz Questions
Name the four “sides” of a message
- Self-reflection
- Factual Information
- Relationship
- Appeal
- Telling
What are benefits of listening?
- It improves understanding.
- One can identify possible areas of cooperation.
- It can highlight dangers that can develop.
- New information can arise.
- It lets you tell your story.
What is empathy?
- To understand the hidden meaning of things people cannot verbalise.
- To give people the feeling that they made their point.
- To feel sorry for the other side.
- To make the other side feel better.
- To show visibly you understand.
Name three tools to help with listening.
- Looping
- Empathy
- Active Listening
- Appreciative inquiry
How can you make yourself better understood?
- Stay focused on your comments.
- Structure your response.
- Complete your thoughts.
- Resist being repetitive.
- Confront the other side directly.
How can we deal with difficult emotions?
- Develop agreed guidelines for dialogue.
- Allow for cooling off periods.
- Create safe spaces.
- Generate trust-building measures.
- Confront anger and demand de-escalation.
Author of lecture Art of Listening
Dr. Juan Diaz-Prinz
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